GENERAL TERMSThe purpose of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.
INTELLECTUAL RIGHTS AND TRADEMARKAll the design of the websites of the website, the text, the graphics, the selection and the settings, are the intellectual property of our company and are protected according to the relevant provisions of the Greek law, the European law and the international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.
DECLARATION OF PERSONAL DATA PROTECTIONIn order to carry out any transaction through the online store of our company and to place orders for its products, the disclosure of some personal data of the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case an invoice payment has been selected), the a contact telephone number and your email address.
SECURITYSSL (Secure Sockets Layer) protocol is currently the global standard for the Internet for authenticating websites to Internet users and for encrypting data between Internet users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. In addition, personal security is the password you give when you become a member of the website www.urbanleaf.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters. All transactions you make through www.urbanleaf.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.
MARKET ITEMS – AVAILABILITY – FEATURESThe products available for sale, their characteristics, prices and available stock, are located at www.urbanleaf.gr and are accessible to all. Users can search for more information about each product by clicking on the product icon. Our company guarantees the timely information of the customers about the availability or not of the products, but does not bear any responsibility for their availability. Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of the product is beyond the usual and reasonable. In the prices listed in the relevant catalogs next to each product, there is the price which includes the current VAT.
PRODUCT ORDER AND CONSUMER PROTECTIONOrders through the online store www.urbanleaf.gr are concluding contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014. The user has the right to conclude a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.
ORDERING THROUGH THE ONLINE STOREIn order to place the order in our online store, the following are required:
Ordering processThe order is completed in 5 steps:
DIFFERENCEForce majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service. In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any additional charge .
AMENDMENT OF THE TERMS OF THISOur company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to inform this text for any change or addition to the terms. In case of non-receipt of the goods (and if a long time has passed since the registration of the order), please contact our company. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the e-mail address you stated during your order.