GENERALLY

The use of the web pages and services provided to the visitor / user, by the website www.urbanleaf.gr, presupposes your unconditional agreement with the following terms of use, which apply to all the content of this website. Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and its content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of the website www.urbanleaf.gr even after any changes means the unconditional acceptance of these terms by the visitor / user.

GENERAL TERMS

The purpose of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.

COPYRIGHT

INTELLECTUAL RIGHTS AND TRADEMARK

All the design of the websites of the website, the text, the graphics, the selection and the settings, are the intellectual property of our company and are protected according to the relevant provisions of the Greek law, the European law and the international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.

PRIVACY

You can see how we use your information in the Privacy Statement (Privacy Policy). The use of the web pages and services provided to the visitor / user by the website www.urbanleaf.gr presupposes their unconditional agreement with the terms stated therein.

DECLARATION OF PERSONAL DATA PROTECTION

In order to carry out any transaction through the online store of our company and to place orders for its products, the disclosure of some personal data of the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case an invoice payment has been selected), the a contact telephone number and your email address.

CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?

This data is processed by the company in compliance with the implementation of the EU Data Protection Directive 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more For details, we refer you to the Privacy Statement (Privacy Policy) of this website. Credit card details are not stored in the company’s storage media during the transaction. Our company makes use of the information you give us during the electronic submission of the form, in order to contact you regarding:

• the delivery of the order at your place
• for confirmation and identification of the customer in any necessary case
• for new or alternative products offered by our company
• special offers and news of our site
• The registration of your personal data by you means that you consent to this data being used by our company for the reasons stated in the Privacy Statement (Privacy Policy)

SECURITY

SSL (Secure Sockets Layer) protocol is currently the global standard for the Internet for authenticating websites to Internet users and for encrypting data between Internet users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. In addition, personal security is the password you give when you become a member of the website www.urbanleaf.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters. All transactions you make through www.urbanleaf.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.

MARKET ITEMS – AVAILABILITY – FEATURES

The products available for sale, their characteristics, prices and available stock, are located at www.urbanleaf.gr and are accessible to all. Users can search for more information about each product by clicking on the product icon. Our company guarantees the timely information of the customers about the availability or not of the products, but does not bear any responsibility for their availability. Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of the product is beyond the usual and reasonable. In the prices listed in the relevant catalogs next to each product, there is the price which includes the current VAT.

PRODUCT ORDER AND CONSUMER PROTECTION

Orders through the online store www.urbanleaf.gr are concluding contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014. The user has the right to conclude a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.

ORDERING THROUGH THE ONLINE STORE

In order to place the order in our online store, the following are required:

• Filling in the special form with the necessary information for concluding the sales contract.
• The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where required the use of personal data.

In all the pages of the online store www.urbanleaf.gr and next to each product available for purchase, there is the add button in the shopping cart. Browse our online store and add to your cart the products you wish to buy. To continue your shopping, choose from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, click the “Complete Order” button. In order to be able to order it is not necessary to be a member of the online store www.urbanleaf.gr, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form with the username and password you stated during your registration and select “Login”. If you are not a member, press the create new account button and fill in an active e-mail account on the new member registration form. You have the ability to change your details or delete your account at any time. The e-mail that you will declare must exist because our communication will be done through the e-mail that you have stated during your registration. Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact telephone, information necessary for the conclusion and completion of the contract between the two parties.

Ordering process

The order is completed in 5 steps:

1. Identification (Ability to log in, register or continue as a guest)
2. Billing and shipping address
3. Select shipping method
4. Choice of payment method
5. Confirmation and registration of the order In case of any pending issue in your order, we will contact you at the details you have told us. In case you do not receive a relevant e-mail confirming your order or notifying us by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have stated. Our company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible to communicate with you.

DIFFERENCE

Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service. In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any additional charge .

AMENDMENT OF THE TERMS OF THIS

Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to inform this text for any change or addition to the terms. In case of non-receipt of the goods (and if a long time has passed since the registration of the order), please contact our company. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the e-mail address you stated during your order.